Terms & Conditions

1) General

Please read the following carefully. Your use of the FRENZY MERMAIDS website (“https://www.frenzymermaids.com”) and purchase of the products (“Products”) on it means that you agree to these terms and conditions (“Terms & Conditions”).

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By placing an order through the Website or by registering at the Website to purchase Frenzy Mermaids Products, you guarantee that you are a legitimate customer in accordance with the terms and conditions set forth below and that you accept to be bound by these conditions of sale.

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We may revise these terms and conditions at any time by updating this page. You should check the Website from time to time to review the latest updated current terms and conditions because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website and immediately contact Frenzy Mermaids to cancel your registration.

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2) Shopping with Frenzy Mermaids

We will take all reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

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“United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. We accept Visa, MasterCard, American Express and Paypal in AED. Customer using the website who are minor/under the age of 18 shall not register as a User of the website and shall not transact on or use the website. Cardholder must retain a copy of transaction records and merchant policies and rules. User is responsible for maintaining the confidentiality of his account.

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You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process, you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

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We reserve the right to refuse an order when we cannot obtain authorization for your payment, FRENZY MERMAIDS or any of our partner services suspect fraud, if there has been a pricing or product description error, or if you do not meet any other eligibility criteria set in our terms and conditions.

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3) Discounts & Promotional Codes

Promotional codes and discounts unless otherwise stated only one code may be used per person per transaction, any orders stacking discounts may be cancelled without notice.

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4) Information about us

Frenzy Mermaids Garments Trading (Frenzy Mermaids) maintains the website “https://www.frenzymermaids.com”
FRENZY MERMAIDS, Dubai, United Arab Emirates.

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Please note your use of the website does not grant you any rights to use our trademarks. In addition to this, the content of this website and the products, designs and associated items, including, but not limited to, text, graphics, photos, video, sounds and arrangements all fall under the banner of Frenzy Mermaids and are the property of Frenzy Mermaids Garments Trading. Such items will not be replicated or used without prior consent.

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5) Contact Us

Email is the preferred customer service communications so that there is always a written record of your order’s process to reduce misunderstandings & customer service problems. Frenzy Mermaids does provide phone customer service support and can be contacted at +971 50 417 5574 or via email [email protected] with any questions or concerns that you may have.

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Our customer service staff will respond within 24-48 hours on business days during business hours. Frenzy Mermaids is open between the hours of 10:00 AM – 7:00 PM (GMT +4) from Saturday – Thursday.

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6) Registration & Personal Information

In order to place an order through the Website, you will be required to register and create an online account. During this process, you will be required to provide valid and up-to-date personal information, such as your legal name, phone number and e-mail address.

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Upon completion of your registration on the Website, you will receive an email summarizing your personal information. You are responsible for ensuring that your password and account login are kept a secret, safe and secure at all times. User is responsible for maintaining the confidentiality of his account.

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Frenzy Mermaids will not be held responsible or liable for any misuse of your account in the event that a third party has access to and uses your password and account login in any way.

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We may change the information required to place an order or the registration requirements from time to time. When placing an order through the Website, you will be required to provide other personal information as applicable, such as shipping address, billing address and payment details. Frenzy Mermaids or its third party providers may collect additional information at this time for security and anti-fraud purposes.

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You represent and warrant that the personal information you provide via the Website is true, valid, complete and up-to-date in all respects, and you confirm that you are the person referred to in the shipping (unless the item is a gift) and billing information provided.

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Should any of the information you provide to the Website change, please login to your account and update such information directly on the Website or notify Frenzy Mermaids at the following email address: [email protected]

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7) Acceptable Use

You agree not to use the Website or Services for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the Website or Services in any way that could damage the Website, Services, or general business of the Company.

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You further agree not to use the Website or Services:

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1) To harass, abuse, or threaten others or otherwise violate any person’s legal rights.
2) To violate any intellectual property rights of the Company or any third party.
3) To upload or otherwise disseminate any computer viruses or other software that may damage the property of another.
4) To perpetrate any fraud.
5) To engage in or create any unlawful gambling, sweepstakes, or pyramid scheme.
6) To publish or distribute any obscene or defamatory material.
7) To publish or distribute any material that incites violence, hate, or discrimination towards any group.
8) To unlawfully gather information about others.

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8) Privacy Information

Through your use of the Website and Services, you may provide us with certain information. By using the Website or the Services, you authorize the Company to use your information in the UAE and any other country where We may operate.

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a) Information We May Collect or Receive: When You register for an account, You provide Us with a valid email address and may provide Us with additional information, such as Your name or billing information. Depending on how you use Our Website or Services, We may also receive information from external applications that you use to access Our Website, or We may receive information through various web technologies, such as cookies, log files, clear gifs, web beacons or others.

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b) How We Use Information: We use the information gathered from you to ensure your continued good experience on Our website, including through email communication. We may also track certain aspects of the passive information received to improve Our marketing and analytics, and for this, We may work with third-party providers.

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c) How You Can Protect Your Information: If You would like to disable Our access to any passive information We receive from the use of various technologies, you may choose to disable cookies in Your web browser.

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9) Availability

All products are subject to stock availability. We will inform you as soon as possible if all the products in your order are not available and we will cancel your order. If only some of the products in your order are available this will be explained in your acceptance and dispatch email. If you pay by credit or debit card we will not charge you for products which are not available.

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10) Ordering errors

You are able to make changes to your order up to the point at which you click the Place Order button at checkout. Frenzy Mermaids will send you by email a Receipt and Confirmation of Order.

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In the unlikely event where there may be errors in pricing information such as cases when the price of an item is not displayed correctly, we reserve the right to refuse or cancel the order. In such an event, we will contact you about your order and send out a notification of the cancellation.

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11) Appearances & Design

Products displayed the Website are representative of the colour, design, and style of the original Products, slight variations may occur for technical and other reasons. We use the best dyes available. Accordingly, Frenzy Mermaids shall not be liable for any error or inaccuracy in the photographs or graphical representation of Frenzy Mermaids Products displayed on the Website. If there are certain physical properties that are important to you, you should ask us to verify these for you before you make your purchase.

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12) Sizing Information

It is the customer’s responsibility to check accurate measurements for the product that you are purchasing on the Website. A detailed list of measurements and size charts are on each Product page for you to follow. Follow the given information to your best ability. All measurements must be given and confirmed in US sizes. Do not add or subtract any unit of measure to your final measurement. Review your measurements when confirming your purchase on the Website.

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Frenzy Mermaids is not responsible for incorrect, improper measurements or sizes confirmed by you. Our customers take the final responsibility for ordering the correct size. Product’s measurements may vary slightly from what you originally submitted. We highly recommend having a professional seamstress take your measurements. There maybe be a slightly difference on sizes and details of our products.

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13) Material Safety Information

13.1 – Products materials & safety (i.e. Mermaid Tails, Monofins, Swimwear Fabrics and Monofin Insert etc.)

The Company may sell goods or services on the Website. The Company undertakes to be as accurate as possible with all information regarding the monofin, swimwear fabrics goods and services, including product descriptions and images. However, the Company does not guarantee the accuracy or reliability of any product information, and You acknowledge and agree that You purchase such products at Your own risk. While chlorine is an excellent solution for protecting the health of swimmers, it is not so great when it comes to fabric. Even though our tails and swimwear are chlorine safe. All fabrics will eventually succumb to the damaging effects of excess chlorine.

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Three things cause swimwear to fade faster than anything else: chlorine, strong detergents and sunlight. Any of these alone might cause fading, but when all three are combined, your swimwear has little chance of retaining its brilliant colour.

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14) Delivery

We trade with or provide any services Worldwide via Aramex & DHL except OFAC and sanctioned countries. Please note that Frenzy Mermaids does not ship to P.O. Boxes. Available options will be displayed during checkout based on your shipping destination.

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You must allow enough time for the delivery of your order based upon the delivery scheduled of the product that you are ordering. You must confirm with us in writing any special delivery requests. Total delivery time may vary based on the product you have purchased. Frenzy Mermaids charges delivery costs to you, which are extra and in addition to the total price of the Frenzy Mermaids products themselves. The cost of delivery shall be calculated according to the purchase value of your order, the weight, dimensions of the product, and your delivery address as indicated in these Conditions of Sale.

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When estimating package delivery time, please allow time for credit approval, address verification order processing and production time.

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Please email us at [email protected] with your order tracking request & we will respond with an answer normally within 24-48 hours during business days (not including weekends or holidays).

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15) Returns Policy – Unused

Returns will be accepted for exchange or refund to original customers’ method of payment on as follows:

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The product should be returned in its original condition, with the associated packaging it arrived in and the original tag intact. All shipping costs are the responsibility of customers.

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15.1 – Customer’s rights to cancel orders

If you, as a customer, decide you do not want the goods or services ordered through the website, you may cancel the order prior to shipping by sending an email to Frenzy Mermaids at [email protected].

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We will immediately send you an order cancellation confirmation email and refund the full amount to your account if your order has not been yet shipped. Refund will be done only through the original mode of payment. If your order has been shipped, then you will have to follow the exchange or return terms & conditions policy. Allow up to 2 billing cycles for any credit to appear to your account/credit card statement.

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15.2 – Inspection Policy

Our legions of dedicated Quality Control and Quality Assurance Team members will monitor your item before shipping it. Owing to the stringent inspection, we can provide 100% assurance with our product quality. That said, you also need to closely and accurately check whether you are ordering the correct size or not. For that, kindly refer to the size chart on the product page.

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When you receive your Product, you must immediately and carefully inspect the shipment for correctness, completeness and for any possible shipping damage. Any concerns or issues must be expressed to us within three (3) days after receipt of your shipment. If problems are not reported to us within three (3) days after receipt of your shipment, we will not be responsible for correcting any problems.

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Contact Frenzy Mermaids by sending an email to [email protected] to express your concerns.

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15.3 – Defective Products

Frenzy Mermaids is extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.

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If nevertheless, you receive a product that seems to be defective or damaged, you may contact us by email at [email protected] and send the images of the defected items at [email protected] within one business day upon receipt of a damaged or defected item for further instructions.

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If Frenzy Mermaids is responsible for the damage, we will immediately assist you in returning the item to our warehouse for an exchange or a refund. Please note that items that are damaged as a result of wear and tear are not considered to be defective.

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If Frenzy Mermaids declares your Product as defective, the following solutions will be proposed to the customer, as applicable:

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I) Frenzy Mermaids may send you the same Product in the exact same size, subject to availability,

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II) Frenzy Mermaids may propose an exchange for another Frenzy Mermaids creation of equivalent or higher value, in which case the initial price will be deducted and you will be required to pay only the difference.

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III) Frenzy Mermaids may propose to repair the originally purchased product(s) and return back to the customer at the companies expense.

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16) Waiver of Liability and Injury

Adult supervision is required for all of our products. Do not use any products where water is too deep for ability. Please note that all Frenzy Mermaids products are meant for enjoyment related purposes only. Buyer/user assumes all responsibility, risk and liability for any accident, injuries or damages sustained from the use or misuse of this product. Please read carefully safety tips & care and wear instructions before using our products.

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. . . HOME | MERMAID TAILS | MONOFINS | SWIMWEAR | ACCESSORIES . .

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