All prices are in AED. Please remember that orders ship the next BUSINESS day and be sure to factor this processing time into your calculations for ship time and estimated delivery date.
Yes, we do! But please be informed that we have no control over import and custom fees that are levied on your items. You can contact your local authorities regarding these matters.
We accept Visa, MasterCard, American Express and Paypal in AED.
We ship worldwide via Aramex and DHL. Please note that we do not ship items to P.O. boxes.
We know you’re excited about your new mermaid tail, so we do our best to deliver your products in a fast and efficient manner. Please allow 3-6 business days before your product is shipped. We also advise you to place your orders in advance when it’s around the holidays to avoid delays. To check the estimated number of days for delivery, please refer to Aramex or DHL website for tracking your shipment.
Don’t worry, product tracking information may not be automatically emailed, but it is available. Please email us at [email protected] with your request and we will respond within 48 hours, excluding weekends and holidays.
Normally, it takes 3-4 business days to deliver within UAE.
It takes 1-3 weeks to deliver outside UAE for International shipment, but it is totally depends on the location of the receiver and courier service company.
The order confirmation email should arrive shortly after the order is placed. If you can’t find the confirmation, please check your SPAM or JUNK folders. If you still can’t find the confirmation, please contact our Customer Service team at [email protected] to confirm that the order has been processed.
Once you’ve placed your order, received an order confirmation, you need to wait for your shipping confirmation. If, within two working days, you didn’t receive a shipping confirmation from our end, please make sure you check your Spam or Junk folders. If there isn’t an email from us, please contact our customer care on [email protected]mermaids.com or call us at +971-50-417-5574 and we will surely help you out. However, due to situation beyond our limits like unpleasant weather, technical issues and more, it may take about 2-working days for you to receive your confirmation, and we’d really appreciate your patience during such circumstances.
If you haven’t received your order confirmation email either, please contact us and we will look into the matter.
There are some countries in the world which add custom fees or import fees to products shipped. Since this fees depends from one country to another, Frenzy Mermaids has no control over their imposition so the customer has to pay for the fees. Should you have any questions regarding these, please contact the import authorities from your own country. Kindly note that the fees in countries like Greece, U.K, Brazil etc are significantly high and the shipping may be delayed until the fees is paid so make sure you check with your respective country’s postal authorities before contacting us for delays.
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